Flo:One Portal Guides
Listening back to recorded calls (Call Recording Playback)
Last Updated: October 13, 2025Flo:One has built-in call recording facility. You can easily listen back to any recorded calls from the admin portal as well as downloading the call to keep the call for longer. You will need the “Call History” section enabled within your admin account to listen back to call recordings. Listening to recorded calls
Flo:One Admin System Overview
Last Updated: October 13, 2025The Flo:One system is a comprehensive communications tool. It’s capable of both simple and complex call routing for all deployment requirements. Below details a general overview of how to login, and each of the menus along with what they do! Navigate and Login to the Web Portal Login to the web administration portal. Simply go...
Adding custom Music On Hold
Last Updated: October 13, 2025Music on hold can be a brilliant way of marketing your business or creating a calming moment while the team work on a requests. Flo:One allows you to customise the music on hold in a variety of ways – below is a guide of how to add a custom music on hold file and how...
Change your Text To Speech Greetings
Last Updated: October 13, 2025If you have an existing Audio recording setup such as a greeting, we’ll show you a quick and easy demo to edit this greeting whilst changing the voice & gender of the file. Click play to watch our short video demo below:
Blocking specific numbers from calling you and Restricting your team from calling various destinations
Last Updated: October 13, 2025Frequently people want to restrict certain numbers from calling them – perhaps persistent cold callers or withheld numbers. Likewise, you might want to restrict premium rate destinations being dialled from your system for instance, by blocking all calls beginning with 09. The below guide will run through how you can apply these restrictions to your...
